How to Create an Ameli Account in France (Step-by-Step Guide for Expats)
After registering with CPAM (Caisse Primaire d'Assurance Maladie), one of the first things you should do is create your Ameli account.
Your Ameli account gives you secure online access to your French Health Insurance information. Instead of waiting for letters or visiting your local CPAM office, you can track reimbursements, download important certificates, update your details, and contact CPAM directly—all in one place.
If you're new to France, creating an Ameli account can seem confusing, especially if you've only recently received your social security number.
This guide walks you through the entire process.
New to French healthcare? Start with our Complete CPAM Guide to understand how the French health insurance system works before creating your account.
What is an Ameli Account?
An Ameli account is your personal online account for France's public health insurance system.
Once you've created your account, you can:
View your healthcare reimbursements
Download an Attestation de droits
Update your contact information
Order a replacement Carte Vitale
Send secure messages to CPAM
Track requests and documents
Access tax and reimbursement statements
View payment history
Think of it as the online portal for managing your health insurance in France.
Who Can Create an Ameli Account?
You can create an account if you:
Are registered with CPAM
Have a permanent French Social Security Number
Are at least 18 years old
If you've only recently applied for French health insurance, you may need to wait until your registration is complete before creating your account.
What You'll Need Before You Start
Before creating your account, make sure you have:
✅ Your French Social Security Number
✅ Your postal code
✅ Your date of birth
✅ Access to the email address or phone number linked to your CPAM file
Step 1: Go to the Ameli Website
Visit:
Click "Créer mon compte."
Step 2: Enter Your Information
You'll be asked for:
Social Security Number
Date of birth
Postal code
The system will verify your identity using the information CPAM has on file.
Step 3: Receive Your Temporary Security Code
If your information matches your CPAM record, you'll receive a temporary security code by:
email
SMS
postal mail (in some situations)
This code allows you to activate your online account.
Step 4: Create Your Password
Choose a secure password.
Once confirmed, your Ameli account is ready to use.
What Can You Do After Creating Your Account?
Once logged in, you can:
Download your Attestation de droits
Many French administrations ask for this document.
You can download it instantly without contacting CPAM.
Track Your Reimbursements
See:
doctor visits
pharmacy reimbursements
hospital claims
payments received
Contact CPAM Securely
Instead of calling, you can send secure messages directly from your account.
Responses usually appear in your online inbox.
Update Your Information
You can update:
address
bank details
contact information
Manage Your Carte Vitale
Depending on your situation, you can:
declare your card lost
request a replacement
follow your application
Common Problems When Creating an Ameli Account
"My Social Security Number Isn't Recognized"
This usually means:
your registration is still being processed
your rights haven't yet been activated
your information doesn't exactly match CPAM's records
If you've recently moved to France, it's common to wait several weeks before you can create your account.
I Never Received My Activation Code
Check:
spam folder
phone number registered with CPAM
email address on file
If nothing arrives, contact your local CPAM office or call 3646.
I Forgot My Password
You can reset it directly from the Ameli login page.
Frequently Asked Questions
Can foreigners create an Ameli account?
Yes. Once you're registered with CPAM and have an active French Social Security Number, you can create an account regardless of your nationality.
Can I create an account before receiving my Social Security Number?
No. Your registration with CPAM must first be completed.
Is the Ameli website available in English?
Unfortunately, no. The website is currently only available in French.
If you need help understanding French administrative procedures, Navigating France offers practical guides designed specifically for expats.
Can I use FranceConnect?
Yes. If you've already created a FranceConnect account using another French government service, you may be able to sign in without creating separate login credentials.
Final Thoughts
Creating your Ameli account is one of the easiest ways to manage your healthcare in France. Once it's set up, you'll be able to access important documents, communicate with CPAM, and monitor your reimbursements without having to visit an office or wait for letters in the mail.
If you're still working through the French administrative process, taking the time to set up your online account early can save you a lot of frustration later.
Continue Your French Admin Journey
If you're settling into life in France, these guides can help:
Moving to France Checklist – A complete step-by-step roadmap for your first months in France.
Complete CPAM Guide – Learn how the French healthcare system works, who is eligible, and how to register.
How to Get Your Carte Vitale – Everything you need to know about applying for and receiving your French health insurance card.
ANEF Guide – Learn how to manage your residence permit applications online.
CAF Guide – Understand French family benefits and how to apply.
At Navigating France, our goal is to make French administration easier to understand with clear, practical guides created from real experience—not just translated government instructions.
Ready to Get Started?
French healthcare doesn't have to be confusing.
Navigating France helps you stay on top of your healthcare registration alongside all the other administrative steps involved in moving to France.