Question 1

Is Navigating France affiliated with the French State?

Accepted Answer

No. Navigating France is an independent service. We help you prepare your paperwork, but we don't submit anything on your behalf or communicate with prefectures directly.

Question 2

Is the free plan really free?

Accepted Answer

Yes. Your personal checklist, progress across all five phases and 5 assistant questions per month are free forever, with no credit card required.

Question 3

What do I get when I upgrade to Pro?

Accepted Answer

Pro gives you 80 assistant questions and 15 translated pages per month, pre-filled prefecture and ANEF Cerfa PDFs, .ics calendar deadline reminders, and prefecture-ready folders. €14/month, cancel any time from the billing portal.

Question 4

What is the Installation Pack?

Accepted Answer

A single €59 payment that unlocks 90 days of full Pro access — no auto-renewal. It's designed for people who are landing in France and want everything sorted quickly. Your dossier and vault stay accessible after day 90.

Question 5

Which languages does the assistant speak?

Accepted Answer

You can ask questions in English, Spanish, Italian, Portuguese, German, Arabic, Chinese, and more. Answers come back in your chosen language, with the French terms you'll actually see on official documents.

Question 6

How do you handle my personal data?

Accepted Answer

Your data is stored in the European Union and encrypted at rest. We never sell personal data. You can export or delete everything from your profile at any time. See our Privacy policy and Data request page for details.

Question 7

Can I get a refund?

Accepted Answer

Yes. If Pro or the Installation Pack didn't work for you, email us within 14 days of purchase and we'll refund you. See our Terms for full conditions.

Question 8

I still have a question — how do I get in touch?

Accepted Answer

Visit our Contact page or email hello@navigatingfrance.com. We reply within 1–2 business days.

Frequently asked questions